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Indoor Water Park and Resort FAQ

In This FAQ

What are check in and check out times?

Check-in is 4 PM.  Guests are permitted to enter the waterpark on their day of check-in before their rooms are available.  Guests should check-in at the front desk to pick up their wristbands.  A luggage room is available off the main lobby next to Nick Knacks.  Day use lockers may be used to store clothing while guests enjoy the waterpark before their rooms are available.  Day use lockers are located inside the main entry of the waterpark. 

Check-out is by 11 AM.  Guests are permitted to use the waterpark for the entire day on their day of check-out.  A luggage room is available off the main lobby next to Nick Knacks.  Day use lockers may be used to store clothing while guests enjoy the waterpark before their rooms are available.  Day use lockers are located inside the main entry of the waterpark.

Do you have an ATM machine?

Yes, there is an ATM machine located to the left of the main lobby entrance, just past Pearl's swimwear store and the elevator.

Do you have Baggage Storage?

Yes, there is a baggage storage room available near the bellman stand.

What credit cards do you accept?

Castaway Bay Resort accepts Visa, MasterCard, Discover and American Express. 

What is required to purchase alcohol?

In order to purchase alcoholic beverages, guests must be at least 21 years of age and have a valid driver’s license or state identification card.  Military identification cards and passports are not valid forms of identification.

Do you have an exercise room?

Yes, the exercise room/fitness center is available for resort guests age 16 and older and can be accessed using a room key.  It is located on the third floor, south wing.  It includes state of the art equipment including 2 treadmills, 2 elipiticals and 2 stair steppers as well as 2 flat screen televisions.

Is internet access available?

Complimentary high-speed wireless internet is available in all guest rooms as well as public areas including the lobby, ballroom and conference center. 

Are laundry facilities available?

A guest laundry is available on the third floor near Club Castaway.  The room contains three washers, six dryers and a soap machine.  Change is provided at the front desk or Pearl’s swimwear store.

Are non-smoking rooms available?

All rooms at Castaway Bay are non-smoking.  Smoking is permitted outside the complex.

Do you have safety deposit boxes?

A Safety Deposit Box is highly recommended for storing valuables.  Safety Deposit Boxes are available at the front desk.

Are vending machines available?

Vending machines are located next to the ice machines near the middle of all guest floors.  Change is available at the Front Desk.

Is there an age requirement to enter Castaway Bay Waterpark?

There are no existing age requirements to enter Castaway Bay waterpark. Specific height and attraction accompaniment requirements are posted at the entrance of each waterpark attraction.

Are baby bottles permitted in the waterpark?

Baby bottles are permitted in the waterpark if they are made of plastic material. No glass containers are permitted.

Are flotation devices permitted in the waterpark?

No.  Flotation devices (balls, water wings, etc.) are not permitted in the waterpark. Life vests/life jackets are available for waterpark use.

Can we bring our own food and beverages into the waterpark?

Outside food and beverages, including picnic baskets and coolers, are not permitted in the waterpark.  Food and beverages purchased within Castaway Bay Resort property may be carried into the waterpark, however, glass bottles and containers are not permitted.  Special needs items may be brought into the park in small coolers (no glass items).

Does the waterpark have lockers available?

Yes, day use lockers can be rented inside the waterpark. Guests must have a valid wristband to enter the waterpark and use the lockers. Deposit and fees required. If a guest has lost a locker key, they should go to the Redemption Center at Crabbie’s Quarterdeck Arcade.

Are pets permitted at Castaway Bay?

No, pets are not permitted inside Castaway Bay waterpark or the resort.

Can I enter the waterpark if I am not a guest of the Castaway Bay Resort?

Day passes are available for Castaway Bay Waterpark Mondays through Thursdays for $29.00.   Subject to availability.  Black out dates apply.  For further information, please call 419-627-2500.

 Are towels provided in the waterpark?

 Yes, towels are provided inside the waterpark.  You are also welcome to bring your own.