Guests with Disabilities
Castaway Bay is all about FUN. Fun for everyone. Here you'll find everything you need to know about navigating and enjoying the waterpark and all of its experiences. And if you can't find the answers here, feel free to download our Guest Assistance Guide or speak with a lifeguard or Castaway Bay associate located throughout the waterpark.
Castaway Bay's Ride Admission Policy and Alternate Access Entrances are designed to help you safely experience our facilities and provide equal access to all guests. Due to the nature of the attractions in Castaway Bay, Alternate Access and Boarding Passes are only available at Castawave Pool via the entrance.
The safety of guests and associates is our #1 priority at Castaway Bay. Safety is a shared partnership between the park and our guests. Not everyone can safely enjoy every attraction. Guests are asked to review and carefully consider the ride restrictions using good judgment. However, we reserve the right to make the final decision regarding the eligibility of a Rider based on a person’s size, weight, willingness to ride, or other limitations. Please refer to your individual Rider Access Form for attractions that will safely accommodate you.
If you require the use of an Alternate Access Entrance, please visit the Waterpark Admissions Desk to obtain a Rider Access Form and Boarding Pass. Alternate Access Entrances are intended to accommodate guests with mobility restrictions or cognitive impairments and not to bypass others waiting in line. This service is available for a guest with restricted mobility or cognitive impairments and up to three companions.
To provide equal access for all guests, we have developed a Boarding Pass Program which allows guests with mobility restrictions or cognitive impairments to access attractions at specified times via the Alternate Access Entrance (usually the ride’s exit or Fast Lane entrance) in order to avoid crowds and waiting in the regular lines. Guests who are in possession of a Boarding Pass will be immediately entitled to arrive at the eligible ride of their choice any time after receipt of the Boarding Pass. When the guest arrives at the Alternate Access Entrance of the ride, the guest will receive the next ride time (an actual time) based on the wait time of the attraction on which the guest has selected to participate first. The guest will be welcomed to participate and will then be required to wait until the time indicated on the Boarding Pass before being permitted to participate on the next attraction of choice. When that time arrives, the guest should use the Alternate Access Entrance and show the pass to the ride associate, who will assist the guest and their group with participating as well as issuing their next time based on that attraction’s wait time. The process will continue throughout the day. Guests may then choose to rest comfortably away from the queue area until their boarding time. Guests are not permitted to ride other rides while waiting out of fairness for other guests. Any alteration of the information contained on the pass or abuse of this program will result in the pass' revocation.
Information on where guests access the ride is posted on each attraction’s Rider Safety Guide Sign. All guests, regardless of point of access, are required to meet all requirements for the attraction, including height and medical restrictions in order to participate.
For a complete listing of guidelines when using the Alternate Access entrances, please download our Guest Assistance Guide
Guests with casts and braces will be restricted from participating on attractions where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most water slides. We suggest you delay your visit until the cast is removed. Casts and braces with exposed metal parts are not permitted on slides in Castaway Bay.
Guests with prosthetics which do not have any exposed metal parts are generally permitted on all waterpark attractions. Please consult with a member of management prior to riding to ensure that you have a safe riding experience.
We do not offer a discount for guests with disabilities or pregnant women. Ohio’s Golden Buckeye card is not honored at Cedar Point.
We have First Aid available for Castaway Bay Waterpark guests. For First Aid while at Castaway Bay, please see an Aquatics Supervisor. Emergency medical care is available for overnight guests by calling 911.
Parking for guests with disabilities is provided in the parking lot near the main resort entrance. Proper vehicle identification must be displayed. Security officers on duty are authorized to ticket and/or tow vehicles that do not display proper identification.
The Ohio Relay Service enables people who are hearing or speech-impaired to use their TTY (Text Telephone Yoke) to place calls to and receive calls from hearing people anywhere. The Ohio Relay Service can be reached by dialing 1-800-750-0750. Guests should go to the front desk of Castaway Bay. for access to a TTY phone.
Private restroom facilities for guests needing the assistance of another guest are located just inside the Waterpark. Wheelchair accessible stalls are located at all restrooms.
Under the Ohio Revised Code: O.R.C. 993.08 requires that riders must obey all warnings and directions regarding this ride and behave in a manner that will not cause or contribute to injury to themselves or others. Failure to comply is a misdemeanor.
While all amusement attractions have associated risks, certain individuals are at increased risk for injury from these attractions. Carefully evaluate each attraction to determine if you or members of your party can safely participate. We reserve the right to deny access to an attraction to anyone who we feel may not be able to safely experience the attraction or may be a hazard to other participants.
A Rider Safety Guide sign is posted at every attraction entrance and Alternate Access Entrance. These signs provide height requirements, health restrictions, ride ratings, ride accessibility, and special instructions regarding the attraction. Please review these signs prior to accessing the attraction and ensure to follow all instructions provided.
In general, all participants should be in good health and free from any conditions known or unknown that might be aggravated by participating. If you have any doubt about your ability to safely experience an attraction we urge you to consult with our staff at the Waterpark Admissions Desk. Remember, if you suspect your health could be at risk for any reason, or you could aggravate a pre- existing condition of any kind, DO NOT PARTICIPATE.
Generally, guests must have the ability to brace themselves upright and support their head and neck while participating on the attraction. Participants using wheelchairs will have to transfer from their wheelchair into the attraction by themselves or assisted by a member of their party in order to be able to ride. You should plan your visit with someone who can physically help you when necessary.
As a rider, you are responsible for your own safety. Please read this guide and all instructional signage before participating. Listen to and follow all staff instructions. Any person who violates a park safety policy, or appears to be under the influence of alcohol or chemical intoxicants will be removed from the park without refund. FOR YOUR SAFETY, DO NOT ENTER AN UNAUTHORIZED AREA FOR ANY REASON. You may be seriously injured if you enter an unauthorized area.
Service animals are welcome at Castaway Bay.
A service animal is defined as a dog that has been individually trained to perform tasks for a person with disabilities. Service animals must be controlled with a restraining device and must display appropriate behavior at all times while on our property. There is a limit of one service animal per guest.
We are not permitted to take control of your service animal. Service animals are not permitted in water attractions, wet decks, wading pools or rivers.
